ORDERING & CUSTOMER SERVICE:
Our sales and customer service representatives are available Monday-Friday, 8:00AM-5:00PM (EST) at our main office by calling 517-782-8040. Any orders placed after 3:00PM for same day shipping will be charged a $50.00 expedite fee. We can also be reached by fax 24 hours a day, seven days a week at 517-782-8039. When ordering, please state your company’s “bill to” and “ship to” address, purchase order number, part number, quantity, item description, and any special shipping instructions. All purchases will be shipped UPS ground unless otherwise specified. Items too large for UPS, will be shipped by commercial carrier.
INTERNATIONAL ORDERS OUTSIDE NORTH AMERICA:
International orders outside of North America will be shipped by our global distribution partners. ELCo Enterprises has distributors located worldwide in Europe (Wire Wizard Europe), Asia, Australia, India and elsewhere.
RETURNS:
All returns must be in new condition and authorized by ELCo by use of a Returned Merchandise Authorization
Number (RMA) within 30 days of the purchase date. Returns are subject to a 20% restocking fee.
$75 minimum order.
NOTE: Purchases cannot be delivered to post office boxes.
